Shipping & Pick-up
Free Pick-up:
All orders can be collected from our Marrickville showroom
for clients based in Sydney. Free pick-up is available Monday- Friday between 10am-4pm from 3 Shirlow Street Marrickville NSW.
Once your order is ready for collection you will receive an email
notification. Please bring a printed or digital copy of this when you come to collect your order.
Domestic Deliveries:
1. Shipping is calculated at the checkout once the delivery address has been provided.
2. We ship with selected Courier services through the Shippit platform. You will receive tracking details regarding the status of your shipping, from dispatch to delivery. This will be sent via email or to your mobile if you provide your phone number upon checking out.
3. Our packaging is often made with recycled goods to help keep virgin materials out of landfill. We are happy to accept the return of your packaging to our workshop at 3 Shirlow Street Marrickville for further use.
4. All products are carefully packaged to protect their most fragile parts. We accept responsibility for any damage caused during shipping in line with our standard terms and conditions in the Consumer Rights which are detailed in our Terms & Conditions on our website.
5. Please expect a timeframe of 2 – 7 working days for shipping depending on your location. Metro areas
are typically 2-3 working days, regional areas between 4-7 working days.
6. You will often be required to be present at the time of delivery for large furnIture orders. The team at So Watt will contact you if this is the case.
7. Smaller orders will default to ‘ok to leave’ status. You can change this at any time during the shipping by following the prompts in your email or text updates.
Storage Fees:
If you opt to collect your order from our showroom, storage fees will be charged for completed orders if they remain at the premises of So Watt (3 Shirlow Street Marrickville NSW Australia) for longer than 2 weeks, 14 days, from date of client being notified of completion.
Acceptable Variations
The Butterfly Patch:
These little patches are a snug and flush replacement for naturally
occurring knots in the timber. It may have been from a branch growing in that spot or a tear in the thin and fragile veneer. Sometimes you can be lucky and not have any on your sheet. Other times there might be 5 or 6 on one face.
The only time you are guaranteed a butterfly-free sheet is if you
purchase A-Grade Birch Plywood, even then you may want to hand
pick each sheet. We use B Grade Birch Plywood so that our furniture is affordable for our customers.
The Edge Void:
Plywood is made by laying one sheet of veneer on top of another. Butterfly patches are not applied during this process which means that a void from a knot on one layer of veneer will remain as a void. The ply is still strong because these are only small voids and across the size of the board the layer is supported on either side. It is not possible to see these voids until you are cutting into your sheet, making it impossible to elude. Very often these will land along the edge of your cut.
We never fill these voids as they are a characteristic of plywood. Some bespoke plywood makers will lay their own sheets using A grade veneers to avoid these voids at a significant cost.
Tonal Variations:
Our plywood comes from Finland or Russia depending on the yield and the season. If Finland have harvested all their
Birch Plywood, then buyers go to the forestry in Russia while Finland’s Birch trees are coming to maturity. This change in geographic location is enough to produce slightly different tones in the timber, as well as grain density and even number of layers within a board of ply that make up its final thickness.
Colour Changes:
You may notice your Birch Plywood furniture is becoming darker over several years. This can be due to UV exposure levels or daily use as well as the age of the finish. Remember that UV exposure happens even when not in direct sunlight!
Our Plywood furniture is finished with Osmo wood wax (an industry favourite). Osmo wood wax is a wax and oil combination with a slight white pigment to help prevent yellowing of the timber during the finishing phase, keeping it as true as possible to the original tone. Because Osmo has a large amount of oil, it is susceptible to a phenomenon
called ‘dark yellowing’. This article provides a comprehensive explanation:
http://www.justpaint.org/what-is-dark-yellowing/
Return Your Order
Change of mind:
Shopping online can be tricky!
We accept returns for change of mind if the items are still in original
condition. Return your order within 30 days for a full refund less the original shipping costs.
Customers will need to pay the shipping to return a ‘change of mind’
order. Alternatively for free returns simply drop back to our showroom
at 3 Shirlow Street, Marrickville, NSW, between 9am-5pm Monday to
Friday.
Any damage during the return shipping for change of mind scenarios
is the responsibility of the customer.
For International returns please use a reliable and trackable delivery service, as So Watt will not take responsibility for any returns lost or damaged in transit.
We cannot issue a refund (full or partial) for change of mind on custom or bespoke commissions. Pieces may still be
returned to So Watt for re-homing if no longer suitable and the items will be donated to charity.
Damaged or Faulty:
If an item is damaged/faulty, wrongly described or different from the style shown we will provide a full refund or exchange. Please note, original shipping charges are non-refundable.
So Watt will cover the shipping costs to return
faulty or damaged goods if deemed to be repairable for re-sale. In the case of a defect during production or damage during shipping So Watt will take responsibility for the return of the goods. The customer is required to notify So Watt
of the number of parts being returned.
So Watt will arrange for the collection of damaged item within 7 days of the confirmed acceptance of the return.
Please refer to the list of characteristics that are not considered defects for more information.
Defect Assessment: As per item 13 of the Consumer Rights detailed on our website, in the event that an item is returned via an external delivery
company or our delivery staff or an employee of So Watt is called out to inspect an alleged defect in workmanship, a major fault or any other warranty claim and these are not substantiated or established to be the responsibility of So Watt
under our warranty of Australian Consumer Law, the customer will be charged the costs associated with the call out or shipping of the item.
How to Return:
Email info@sowatt.com.au to notify us of your intention to return and why. We will discuss your eligibility for a refund inline with our above terms and conditions. Please package the goods to the same standard in which they were sent to enable So Watt to on-sell the returned item.
Ship to 3 Shirlow Street, Marrickville, NSW, Australia, 2204. Once we have received your returned goods we will process any eligible refunds within 7 days.
Cancel Your Order
Change of mind:
So Watt require 100% payment at the checkout for all online orders.
Refunds for cancellations after 24 hours fall under the details outlined
under ‘Return Your Order - Change of Mind’.
To cancel your order please call the team on (02) 8960 5756 or email us at info@sowatt.com.au.
Custom and Bespoke Commissions:
This relates to the undertaking of custom furniture, products and
joinery projects. So Watt require 50% deposit payments for all custom projects.
Clients may cancel orders for custom commissions at any time prior to the issue and subsequent payment of the 50%deposit invoice however there may be charges for work completed in the design phase. This will be outlined in the Quote or Project Proposal for each custom commission and provided to the client before work commences. Once the payment of the deposit invoice is received the material orders are placed. As such a cancellation after the payment of the 50% deposit will result in the forfeit of this deposit.
Cancellations of custom commissions made within 2 weeks (14 days) of the agreed dispatch date will require 50% payment of any outstanding invoices. Cancellations of custom commissions made on or after the day of agreed dispatch
date will require full payment.