Privacy Policy

Last Updated: 22 December 2022

  1. Overview
    • So Watt Pty Ltd (So Watt, We, Our, and/or Us) operates the So Watt Business (the Business) and the So Watt website located at (the Website). We provide various custom and locally made furniture and related services via the Website (Goods & Services).
    • We are not bound by the Privacy Act 1988 (Cth) (Privacy Act). However, we take the privacy of Personal Information seriously.
    • We will handle Personal Information that we collect or obtain in connection with the provision of our Goods & Services and your interactions with us and the Website in accordance with this Privacy Notice (Notice).
    • Personal Information has the meaning as defined in the Privacy Act (Personal Information).
    • This Notice contains information about:
      • how you may access your Personal Information held by us;
      • how you may seek correction of your Personal Information held by us;
      • how to make complaints about any privacy-related concerns.
    • If we change this Notice, we will display notice of changes on our Website or otherwise notify you in writing.
    • If you provide a pseudonym to us or wish to remain anonymous in the course of requesting our Goods & Services, we may not be able to provide the full extent of our Goods & Services, however your use of the Website will not be limited.
  1. How Do We Collect Your Personal Information?

We collect your Personal Information in the following circumstances:

  • where you have requested our Goods & Services to be provided to you;
  • where you complete a form or registration process in relation to our Goods & Services on the Website, or otherwise;
  • where you have inquired or otherwise communicated with us in person, over email or phone, or otherwise;
  • where you are interacting with the Website, through the use of browser cookies or trackers;
  • where you have filled out a form or answered questions posed by us in relation to any actual or prospective commercial engagement relating to our Business including during any briefing or quoting process;
  • where you send us an invoice or other notification in relation to our Goods & Services or our Business;
  • from time to time from third parties, such as:
    • from your employer who may provide us with your Personal Information for the purposes of allowing us to contact you in relation to the provision of our Goods & Services; and
    • when a third party is assisting us to supply our Goods & Services as our contractor or supplying us with goods or Goods; and
  • in such other situations, which we will inform you of from time to time, where we collect Personal Information from you that is reasonably necessary for the proper function of our Website, to provide Goods & Services to you or otherwise in relation to our Business.
  1. What Personal Information Do We Collect?
    • The kinds of Personal Information we may collect from you will depend on your relationship with us (for example, a customer of our Business or a service provider to us) and the nature of your interaction with us.
    • We collect, use and store the following types of Personal Information:
      • For current, former and prospective customers:
        • contact details such as names, email addresses, phone numbers, addresses and other geographical information;
        • where applicable, details about customers’ employees, directors, contractors, agents and other representatives such as email addresses, phone numbers and titles;
        • financial information such as banking details and business registrations; and
        • other Personal Information that you may voluntarily provide to us to assist us to provide our Goods & Services to you.
      • For current, former and prospective suppliers:
        • contact details such as names, email addresses, phone numbers, addresses and other geographical information;
        • details about suppliers’ employee, directors, contractors, agents and other representative such as email addresses, phone numbers and titles;
        • Business information such as banking details, business registrations, pricing information, hourly rates and payment details; and
        • other Personal Information that you may voluntarily provide to us to assist us to engage in a business relationship with you.
      • For prospective employees:
        • contact details such as names, email addresses, phone numbers, addresses and other geographical information;
        • details such as dates of birth, gender, titles and qualifications;
        • photographs as well as voice and video recordings;
        • information we obtain about you from background and reference checks; and
        • other Personal Information that you may voluntarily provide to us to assist us to consider whether to employ you.
      • Information about our staff, representatives and officers as required in the normal course of human resource management and business operations; and
      • Other Personal Information that you may voluntarily provide to us to assist us to conduct our Business and provide our Goods & Services.
    • Because of the nature of the Goods & Services we provide, we may require you to accurately identify yourself so that we can ensure that we invoice and deliver our Goods & Services to the intended party.
    • You are not an individual but wish to supply goods or services to us, engage us to provide Goods & Services to you or otherwise enter into a commercial relationship with us, you must provide accurate Personal Information to us of the individual representatives of your organisation, as it will be impracticable for us be involved in a commercial relationship with you unless you do so (for example, we would not be able to meet with you, discuss work with you or communicate with you by email and phone).
  1. What Do We Do With Your Personal Information?
    • We will not sell or trade your Personal Information to any third party, organisations or individuals without your consent, other than if we are required to do so by law.
    • We may use and disclose your Personal Information for the following purposes:
      • providing our Goods & Services to you;
      • to provide you with further information about our Goods & Services, as requested by you;
      • to personalise your experience of our Goods & Services and Website;
      • to respond to feedback and complaints;
      • for the development of new Goods & Services;
      • for enforcement of the Terms & Conditions on our Website;
      • for enforcement of contractual agreements for our Goods & Services;
      • for direct marketing purposes;
      • to notify you of important changes to our Website or content on the Website that may be of interest to you;
      • to understand customer trends and patterns so we can continue to develop our marketing and advertising strategies; and
      • for any other purpose for which you give your consent.
    • We may also disclose your Personal Information:
      • to third parties used by us to assist with providing the Goods & Services that you have requested, including sub-contractors, our website hosting provider and technology service providers;
      • to any duly authorised law enforcement officer, or any other person, authorised by any law to receive your Personal Information from us;
      • to lessen or prevent serious threats to the health and safety of an individual or the general public; and
      • to assist in locating missing individuals.
  1. Do We Send Your Personal Information To Parties Outside Australia?
    • From time-to-time, we use third-party service providers for digital cloud storage, web hosting or other technology-related Goods & Services in connection with providing our Goods & Services. We may disclose your Personal Information to these third party Goods & Services providers who may operate outside of Australia or operate in Australia with servers located outside of Australia.
    • As some of our third-party service providers operate globally, we cannot say with certainty where their servers are located or the countries out of which they operate at any given time. Further, these locations may be subject to change without notice to us.
  1. Are We Responsible For Third Parties’ Websites And Social Media Links?

This Notice applies solely to Personal Information collected with regard to providing our Goods & Services. We are not responsible for the collection of information and/or privacy practices of any third parties whose websites may be linked to on our Website, our social media accounts (e.g. Facebook, Instagram, Pinterest) or in our e-mail communications to you. We refer you to the privacy policies and terms of use for the relevant third parties.

  1. Will We Send Direct Marketing Communications To You?
    • Your Personal Information may be used by us to offer you new Goods & Services, notify you of new developments to our Goods & Services, or to make other promotional communications to you related to our Goods & Services.
    • We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works and how to opt out, you can visit the Your Online Choices educational page at
    • If you do not wish to receive direct marketing communications from us, you may opt-out any time by clicking the link for opting-out in e-mail communications sent to you, or by contacting us (see section 11).
  1. Do We Collect Personal Information Through Cookies And Analytics Tools?
    • We may use cookies technology to store data on your computer using the functionality of your browser. Many websites do this because cookies allow the website publisher to do useful things like find out whether the computer has visited the site before. You can modify your browser to prevent cookie use but if you do this, our Goods & Services (and our Website) may not work properly.  The information stored in the cookie is used to identify you.  This enables us to operate an efficient service and to track the patterns of behaviour of visitors to the Website.
    • In the course of serving advertisements to the Website (if any), third-party advertisers or ad servers may place or recognise a unique cookie on your browser. The use of cookies by such third party advertisers or ad servers is not subject to this Privacy Notice, but is subject to their own respective privacy policies.
    • You can find out more about what a cookie is and how they’re used for targeted marketing purposes at this link:
    • We use Google Analytics to help us understand how our customers use our website. You can opt out of Google Analytics here:
  1. How Do We Keep Personal Information Secure?
    • You should be aware that there are inherent risks associated with the transmission of information via the Internet. Data security measures can never be guaranteed. This means that while we take steps to protect your Personal Information, we cannot guarantee its security.
    • If you suspect any misuse, loss, unauthorised access, modification or disclosure of your Personal Information provided to us, please contact us immediately.
  1. Will We Transfer Your Personal Information?

If we are involved in a sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation or liquidation, we may, in our sole discretion, transfer, sell or assign your Personal Information collected by us to one or more relevant third parties.

  1. What If You Have Questions About This Notice?
    • If you:
      • have any questions about this Notice;
      • wish to request access to any Personal Information that we hold;
      • wish to correct or update your Personal Information that we hold; or
      • wish to make a complaint or discuss any other privacy concerns you may have,

please contact us using the following details:

email: Attention: The Privacy Officer (; or

post: Attention: The Privacy Officer (3 Shirlow Street, Marrickville, NSW 2204 Australia).

  • We reserve the right to charge for reasonable expenses that we may incur in preparing and sending you a copy of your Personal Information.
  • If you have a complaint or a privacy-related concern, please give us the opportunity to resolve matters by contacting us first using the methods outlined above. Once we have received a complaint, we will try to work with you to resolve the matter.
  • For further information on privacy, you may wish to visit the website of the Office of the Australian Information Commissioner (OAIC):