Shipping & Returns

Free Pick-up

All orders can be collected from our Marrickville showroom for clients based in Sydney. Free pick-up is available Monday-Friday between 10am-4pm from 3 Shirlow Street Marrickville NSW.

Once your order is ready for collection you will receive an email notification. Please bring a printed or digital copy of this when you come to collect your order.

 

Domestic Deliveries

  1. Shipping is calculated at the checkout once the delivery address has been provided.
  2. We ship with selected Courier services through the Shippit platform. You will receive tracking details regarding the status of your shipping, from dispatch to delivery. This will be sent via email or to your mobile if you provide your phone number upon checking out.
  3. Our packaging is often made with recycled goods to help keep virgin materials out of landfill. We are happy to accept the return of your packaging to our workshop at 3 Shirlow Street Marrickville for further use.
  4. All products are carefully packaged to protect their most fragile parts. We accept responsibility for any damage caused during shipping in line with our standard terms and conditions in the Consumer Rights which are detailed in our Terms & Conditions on our website.
  5. Please expect a timeframe of 2 – 7 working days for shipping depending on your location. Metro areas are typically 2-3 working days, regional areas between 4-7 working days.
  6. You will often be required to be present at the time of delivery for large furniture orders. The team at So Watt will contact you if this is the case.
  7. Smaller orders will default to ‘ok to leave’ status. You can change this at any time during the shipping by following the prompts in your email or text updates.

  

Storage Fees

If you opt to collect your order from our showroom, storage fees will be charged for completed orders if they remain at the premises of So Watt (3 Shirlow Street Marrickville NSW Australia) for longer than 2 weeks, 14 days, from date of client being notified of completion.

 

International Shipping

We now ship to all corners of the globe! 

  1. Shipping is calculated at the checkout once the delivery address has been provided.
  2. We ship internationally with DHL through the Shippit platform. You will receive tracking details regarding the status of your shipment, from dispatch to delivery. This will be sent via email or to your mobile if you provide your phone number upon checking out.
  3. All products are carefully packaged to protect their most fragile parts. We accept responsibility for any damage caused during shipping in line with our standard terms and conditions in our Consumer Rights which are detailed in our Terms & Conditions on our website.
  4. Please expect a timeframe of 7-14 working days for international shipping depending on your location.
  5. You will often be required to be present at the time of delivery for large furniture orders. The team at So Watt will contact you if this is the case.
  6. Smaller orders will default to ‘ok to leave’ status. You can change this at any time during the shipping by following the prompts in your email or text updates.
  7. Please note you may be liable for customs or duties taxes as set by the Country to which we are delivering. Our international shipping charges do not include any import duties and taxes.

 

RETURNS

Change of Mind

Shopping online can be tricky!

We accept returns for change of mind if the items are still in original condition. Return your order within 30 days for a full refund less the original shipping costs.

Customers will need to pay the shipping to return a ‘change of mind’ order. Alternatively for free returns simply drop back to our showroom at 3 Shirlow Street, Marrickville, NSW, between 9am-5pm Monday to Friday.

Any damage during the return shipping for change of mind scenarios is the

responsibility of the customer.

For International returns please use a reliable and trackable delivery service, as So Watt will not take responsibility for any returns lost or damaged in transit.

We cannot issue a refund (full or partial) for change of mind on custom or bespoke commIssions. Pieces may still be returned to So Watt for re-homing if no longer suitable and the items will be donated to charity.

  

Damaged or Faulty

If an item is damaged/faulty, wrongly described or different from the style shown we will provide a full refund or exchange.

Please note, original shipping charges are non-refundable. So Watt will cover the shipping costs to return faulty or damaged goods if deemed to be repairable for re-sale. In the case of a defect during production or damage during shipping So Watt will take responsibility for the return of the goods. The customer is required to notify So Watt of the number of parts being returned.

So Watt will arrange for the collection of damaged item within 7 days of the confirmed acceptance of the return.

Please refer to the list of characteristics that are not considered defects for more information.

  

Defect Assessment

As per item 13 of the Consumer Rights detailed on our website, in the event that an item is returned via an external delivery company or our delivery staff or an employee of So Watt is called out to inspect an alleged defect in workmanship, a major fault or any other warranty claim and these are not substantiated or established to be the responsibility of So Watt under our warranty of Australian Consumer Law, the customer will be charged the costs associated with the call out or shipping of the item.

  

How to Return

Email info@sowatt.com.au to notify us of your intention to return and why. We will discuss your eligibility for a refund in line with our above terms and conditions.

Please package the goods to the same standard in which they were sent to enable So Watt to on-sell the returned item.

Ship to 3 Shirlow Street, Marrickville, NSW, Australia, 2204.

Once we have received your returned goods we will process any eligible refunds within 7 days.

 

CANCEL YOUR ORDER

Online Orders

So Watt require 100% payment at the checkout for all online orders.

Refunds for cancellations after 24 hours fall under the details outlined under ‘Return Your Order - Change of Mind’.

To cancel your order please call the team on (02) 8960 5756 or email us at info@sowatt.com.au

  

Custom and Bespoke Commissions

This relates to the undertaking of custom furniture, products and joinery projects.

So Watt require 50% deposit payments for all custom projects.

Clients may cancel orders for custom commissions at any time prior to the issue and subsequent payment of the 50% deposit invoice however there may be charges for work completed in the design phase. This will be outlined in the Quote or Project Proposal for each custom commission and provided to the client before work commences.

Once the payment of the deposit invoice is received the material orders are placed. As such a cancellation after the payment of the 50% deposit will result in the forfeit of this deposit.

Cancellations of custom commissions made within 2 weeks (14 days) of the agreed dispatch date will require 50% payment of any outstanding invoices.

Cancellations of custom commissions made on or after the day of agreed dispatch date will require full payment.